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FAQ
– About – Shipping & Delivery – Lead Times – Payment – Review & Feedback – Bird Table Questions – Bird Box / Bird House Questions – Dovecote Questions – Wooden Obelisk Questions – Seated Arbour Questions – Dog Kennel Questions – Slate – Farrow & Ball – Wood / Timber – Security – Stockist / Wholesale / Trade Discount – Legal –
About
How do I shop on Robinson Garden?
There are several ways to browse Robinson Garden. You may explore our homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as birds tables or wooden obelisks.
If you are looking for a specific item, you may use our search box in order to find products by name, colour or category.
When you have made your selection, choose your options and then click on “add to basket”. Once you are ready to complete your purchase, visit your shopping cart at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us via our contact form.
How do I place an Order?
Depending on availability and shipping address, purchases may be made either directly through RobinsonGarden.co.uk or through the assistance of our dedicated team. You can contact us via our contact form.
Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order as a guest.
If you wish to purchase additional products from Robinson Garden in the future, you may want to consider setting up a free account. If you choose to do so, our site will maintain on file your billing and shipping information. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your order (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. After providing your delivery information, the delivery options and costs will automatically update and will display the relevant delivery options for your delivery destination. If you have a valid promotional code, you may enter it in the “Coupon Code” field. Be sure to click on the “Apply Coupon” button in order to have your savings calculated and applied to your order.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, you will need to agree to the Terms & Conditions and then click on the “Place order” button. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
If you don’t receive this confirmation email, please check your junk folder in your emails. Should you encounter any difficulties during the checkout process, please feel free to contact us via the contact form.
Can I cancel or modify my order?
If you wish to cancel or modify your order, please contact us via our contact form as soon as possible. We will make every effort to accommodate your request.
However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
Please note that orders cancelled after two working days after the order is placed and over the value of £200 will incur a flat £50 cancellation fee. All details can be found in our terms and conditions and Return and refund policy which you are bound by when you agree to place an order.
If you have received your order and need to return it please refer to our return & refund policy for more details.
My order is not being accepted, Why?
Please make sure that the address you are entering in the “Billing” field is the address that is registered with your bank and the address where you receive your bank statements. If the system still doesn’t accept your order, please contact your bank and then contact us via our contact form and we will be glad to assist you.
Can I order via email?
Absolutely! If you would like to order via email please use our contact form with your order details and we will process your order via email.
Can I place an order over the Phone?
We don’t currently take orders over the phone. However, we can accept orders via email. Please use our contact form.
Do you hold stock on any products?
From time to time we may have stock so please contact us via our contact form
How do I view what's in my basket?
To view the contents of your basket click on the Basket icon in the upper-right corner of your screen. Once you click on this icon, you can easily view the items you have added to your basket. You can change the number of items you want to purchase in your cart by updating the quantity listed and then clicking the “Update basket” link.
You can also delete any item in your basket by clicking the “X” button to the left of that item. Alternatively you can update the quantity of that item to 0 and then update your basket with the “Update basket” button.
Do you have a showroom?
Robinson Garden is an online only based business and we don’t have a physical showroom for you to view our products. However please visit our gallery page to view our range of products.
Why Robinson Garden?
Our story began in 2012 whilst visiting a local garden centre in search for an elegant Dovecote. With disappointment, there wasn’t a company that handcrafted bespoke, hand painted Dovecotes with elaborate added touches. It was from there that Dominic and Nigel decided to handcraft one for themselves.
Take a look at our About page to learn more about Robinson Garden and what’s unique about us!
Do you have a catalogue?
Yes we do. Please Click Here to view our latest catalogue!
Shipping & Delivery
All of our products are personally hand delivered, ensuring that your order reaches you safely from our Lincolnshire workshop.
Where do Robinson Garden deliver?
We deliver to most parts of England and selected areas of Scotland and Wales. If we deliver to your area, this will show as an option on the checkout page.
Please be aware that from time to time we may be unable deliver to particular areas, if this is the case we will contact you before we confirm your order.
Unfortunately, we don’t currently make deliveries to Northern Ireland, Scottish highlands, Isle of Man, Cornwall, Pembroke, Cardigan, Camarthen or the Channel Islands via any of our delivery methods.
How are your bespoke garden products delivered?
Our larger bespoke items are hand delivered by either our in-house carpenters or via a highly dedicated and trustworthy family run courier company that specialise in handling unique products.
Our smaller bespoke items are delivered via our trusted courier company across the World.
How much does delivery cost?
Delivery costs are based on the area of your delivery destination as well as the quantity of unique products purchased. For full delivery charges, this can be viewed on our checkout page when you type in your delivery details.
Can you deliver to somewhere other than my delivery address?
Yes as long as it’s to a destination we deliver to. You can enter the address of your choice when prompted at the checkout.
Can I collect the order from the workshop?
Yes, you can collect from our workshop if you wish. Select the option on the checkout page (Collect from Workshop). When your order has been handcrafted and is ready to collect, we will contact you to arrange a suitable time to collect.
Do you ship overseas?
We don’t currently ship our products overseas apart from our bespoke bird boxes. We are able to accept overseas orders providing the client is able to arrange a suitable courier to collect from our workshop and handle all the necessary documentation and paperwork. Robinson Garden cannot be held responsible for any damage during transit or any import charges.
Will my items be delivered fully assembled?
Yes. We ensure that all of our products will be delivered fully assembled and ready to use*. No complicated assembly instructions!
***Please note that we are no longer able to provide an assembly / installation service for our Dovecotes. A clear and easy how to guide will be provided when your order is placed. Ensure that you take care at all times when assembling / installing your Dovecote.
For larger items such as our bespoke Seated Arbours, assembly will be required on site once in its final place. It is essential that sufficient access is provided for our carpenters to move the items into place. If there isn’t sufficient access, a kerbside delivery will take place.
*Excludes Dovecotes
Can I arrange my own courier?
Yes no problem! On the checkout page, there is an option for this. We will then notify you when your order is ready to be collected by your chosen courier.
Please note we cannot provide or produce any additional documentation apart from the delivery label. We cannot be held responsible for any damage by your chosen courier.
Lead times
Lead times are estimates and can vary from season to season. If your order is being delivered please be aware it may take longer depending on how many orders we have near you.
Our delivery schedules ensure we send out as many orders as we can in one delivery to help reduce our carbon footprint.
When will I receive my order?
Our estimated lead times are displayed below.
Please note these are estimates and your order can arrive sooner or later than these estimates due to factors including the season or when we next have deliveries in your area.
As we don’t hold any stock, all of our products are made to order so this can take longer than off the shelf items that competitors may offer.
Will you notify me when my order is ready to be dispatched?
For our larger bespoke garden products we will try our best to give you roughly 1 weeks notice via email on when we plan to deliver.
Are lead times shorter if I collect from the Workshop?
Some orders can have shorter lead times if you collect from our workshop.
Please contact us via the contact form before placing your order and we will try our best to help you if your order is urgent.
Do you hold any stock?
From time to time we may have stock so please contact us via our contact form.
Bird Box lead times
All of our bird boxes are handcrafted by our dedicated courier companies Hermes, Royal Mail, FedEx and Parcelforce.
LOOKING TO ORDER?
Due to the current Corona-virus (COVID 19), our current lead times on our Bird boxes are approximately 1 – 3 weeks from when you place your order.
Showing as Out of Stock?
If an item is showing as out of stock this means that we have put a temporary hold on future orders to allow us to catch up on outstanding orders. Please check back at a later time or drop us an email to ask when we will be allowing new orders and we can add you to our waiting list.
During busy periods of the year, lead times may be longer than stated above and we cannot guarantee an exact delivery date or time.
Bird Table lead times
All of our bird tables are personally handcrafted by our highly skilled carpenters.
LOOKING TO ORDER?
Due to the current Corona-virus (COVID 19), our current lead times on our Bird tables are approximately 16 – 20 weeks from when you place your order.
Showing as Out of Stock?
If an item is showing as out of stock this means that we have put a temporary hold on future orders to allow us to catch up on outstanding orders. Please check back at a later time or drop us an email to ask when we will be allowing new orders and we can add you to our waiting list.
ALREADY ORDERED?
We are currently running to our originally estimated lead times when you placed your order. As our deliveries are done in-house we try our best to schedule orders in the same area so this can mean your order may come sooner or later than our estimates. If there is an expected delay in your order, we will let you know! We will contact you roughly 1 week prior to delivery. Thank you kindly for your patience during this time.
During busy periods of the year, lead times may be longer than stated above and we cannot guarantee an exact delivery date or time.
Please note that that we don’t deliver during January due to the adverse weather conditions.
Wooden Obelisk lead times
All of our Wooden Obelisks are personally handcrafted by our highly skilled carpenters.
LOOKING TO ORDER?
Due to the current Corona-virus (COVID 19), our current lead times on our Wooden obelisks are approximately 16 – 20 weeks from when you place your order.
Showing as Out of Stock?
If an item is showing as out of stock this means that we have put a temporary hold on future orders to allow us to catch up on outstanding orders. Please check back at a later time or drop us an email to ask when we will be allowing new orders and we can add you to our waiting list.
ALREADY ORDERED?
We are currently running to our originally estimated lead times when you placed your order. As our deliveries are done in-house we try our best to schedule orders in the same area so this can mean your order may come sooner or later than our estimates. If there is an expected delay in your order, we will let you know! We will contact you roughly 1 week prior to delivery. Thank you kindly for your patience during this time.
During busy periods of the year, lead times may be longer than stated above and we cannot guarantee an exact delivery date or time.
Please note that that we don’t deliver during January due to the adverse weather conditions.
Dog Kennel lead times
All of our Dog Kennels are personally handcrafted by our highly skilled carpenters.
LOOKING TO ORDER?
Due to the current Corona-virus (COVID 19), our current lead times on our Dog Kennels are approximately 16 – 20 weeks from when you place your order.
Showing as Out of Stock?
If an item is showing as out of stock this means that we have put a temporary hold on future orders to allow us to catch up on outstanding orders. Please check back at a later time or drop us an email to ask when we will be allowing new orders and we can add you to our waiting list.
ALREADY ORDERED?
We are currently running to our originally estimated lead times when you placed your order. As our deliveries are done in-house we try our best to schedule orders in the same area so this can mean your order may come sooner or later than our estimates. If there is an expected delay in your order, we will let you know! We will contact you roughly 1 week prior to delivery. Thank you kindly for your patience during this time.
During busy periods of the year, lead times may be longer than stated above and we cannot guarantee an exact delivery date or time.
Please note that that we don’t deliver during January due to the adverse weather conditions.
Dovecote lead times
All of our Dovecotes are personally handcrafted by our highly skilled carpenters.
LOOKING TO ORDER?
Due to the current Corona-virus (COVID 19), we will not be handcrafting our bespoke Dovecotes for any NEW orders going forward in 2020. Deliveries will recommence in February / March 2021. This will allow us to catch up with current orders and allow for longer lead times on our timber and material supplies.
ALREADY ORDERED?
We are currently running to our originally estimated lead times when you placed your order. As our deliveries are done in-house we try our best to schedule orders in the same area so this can mean your order may come sooner or later than our estimates. If there is an expected delay in your order, we will let you know! We will contact you roughly 1 week prior to delivery. Thank you kindly for your patience during this time.
During busy periods of the year, lead times may be longer than stated above and we cannot guarantee an exact delivery date or time.
Please note that that we don’t deliver during January due to the adverse weather conditions.
Seated Arbour lead times
All of our Seated Arbours are personally handcrafted by our highly skilled carpenters.
LOOKING TO ORDER?
Due to the current Corona-virus (COVID 19), our current lead times on our Seated Arbours are approximately 20 weeks from when you place your order.
Showing as Out of Stock?
If an item is showing as out of stock this means that we have put a temporary hold on future orders to allow us to catch up on outstanding orders. Please check back at a later time or drop us an email to ask when we will be allowing new orders and we can add you to our waiting list.
ALREADY ORDERED?
We are currently running to our originally estimated lead times when you placed your order. As our deliveries are done in-house we try our best to schedule orders in the same area so this can mean your order may come sooner or later than our estimates. If there is an expected delay in your order, we will let you know! We will contact you roughly 1 week prior to delivery. Thank you kindly for your patience during this time.
During busy periods of the year, lead times may be longer than stated above and we cannot guarantee an exact delivery date or time.
Please note that orders placed from September onwards will be delivered from February onwards due to the adverse weather conditions over the Winter period.
Payment
Which payment methods do you accept?
Robinson Garden accepts the following forms of payment for online purchases:
- Debit Card
- Credit Card
- Direct Bank Transfer
Please note that your billing address must match the address on your card statement.
Do you accept / offer gift cards?
At this time we do not accept gift cards.
My order has been declined; do I need to place a new order?
If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, otherwise please contact us via our contact form.
Can I use multiple methods of payment?
At this time, we only accept one form of payment per order.
Is VAT included in the final price?
Robinson Garden is not currently VAT registered so you will not need to pay VAT on your order.
What is Stripe?
Stripe, similar to PayPal is a payment gateway tool that allows you to make payments for products and services that you purchase over the internet. Stripes advanced technology prevents the need to transfer confidential payment information to our servers creating a secure payment environment for your online transactions. For more information, visit Stripe.com
Do you store my payment details?
We NEVER store your payment information. When you enter your payment details via PayPal or Stripe, your payment details are NEVER sent to us enabling a safe and secure online shopping environment.
Can I pay a deposit on my order?
Yes. For orders over the value of £2,000 we offer the option for you to pay a deposit rather than paying the full amount when the order is placed.
Use the contact from via our contact page for more details.
When do I make payment for my order?
Payment is required at the time of when the order is placed. If you have placed an order of £2,000 or more, we do offer the option for you to pay a deposit rather than paying the amount in full.
Review & Feedback
Where can I leave a review?
If you have purchased one of our bespoke garden products, first of all… thank you so much for your order! When your order is complete we will send you an email on how to leave feedback. We greatly appreciate your feedback so that we can improve our products and client service.
Will you share my details when I leave a review?
When you submit your feedback this will show on the product page, we never share your email address and it will either show your full first name followed by the initial of your surname or vice versa.
Bird Table Questions
Is there a bird table aftercare guide?
Yes, there is! Our Bird Table aftercare guide can be viewed by Clicking Here.
What is the finial choice on bird tables?
We offer three finial choices on our bespoke bird tables which are the ball, acorn or unique.
What is a unique finial?
As well as offering the traditional Ball or Acorn final we also offer the choice of a unique finial.
Each unique finial is uniquely designed and handcrafted by our in-house carpenters using our top of the range lathes. No unique finial is exactly the same so if you choose a unique finial, our carpenters will choose a design based on their own design flare at the time.
What are the lead times on bird tables?
For our current lead times, please Click Here.
What wood are your bespoke bird tables made from?
Our bespoke Bird tables are handcrafted using a range of softwood and hardwood.
We ensure that all of our wood is treated for wood knots, undercoated in Farrow & Ball exterior primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint. More information
All of our timber is FSC Certified and hand picked by our carpenters from our local timber merchants. For more information on wood / timber that we use, please Click Here.
What bird table designs do you offer?
Our bird table designs can be viewed on our Bird Table product page. Click on the bird table to view the design.
What bird table sizes do you offer?
Our bird table sizes can be viewed on our Bird Table product page. Click on the bird table you like and find size dimensions.
Do you offer other sizes to what is shown on the website?
For made to order sizes please contact us via the contact form.
Do you offer the choice to have a post that can go directly into the ground?
Our bird tables have fully supporting legs as standard. However, if you would prefer your bird table to be placed into the ground we deliver your bird table with a Met post.
The cost for a met post is £30, please contact us if you would like a met post.
How many hooks do you put on the bird table?
We put one hook on our bird tables to allow you to hang a bird feeder onto the bird table.
If you would like an additional hook, please write this in the notes section on the checkout page.
Are there drainage holes on the bird table itself?
The pitch of the roof is designed to prevent large amounts of water collecting on the table part of the bird table.
There may be instances during adverse weather conditions that water may collect. If this happens we would recommend using a sponge to lightly soak up excess water if required.
Do your bird tables fall over in bad weather?
Our bird tables have been specifically designed so that the supporting legs are equally proportional to the height of the bird table which prevents the bird table falling over during everyday British weather.
As the British weather is very unpredictable, during times of extreme weather or areas that we very windy you could secure down your bird table using bird table pegs.
Will I need to secure down the bird table?
Our bird tables have been specifically designed so that the supporting legs are equally proportional to the height of the bird table which prevents the bird table falling over during everyday British weather.
As the British weather is very unpredictable, during times of extreme weather or areas that we very windy you could secure down your bird table using bird table pegs.
How are your bird tables made?
All of our Bird tables are uniquely handmade by our in house carpenters in our Lincolnshire workshop.
Each of our bespoke products are crafted using handpicked sustainable sourced FSC certified timber from our local timber merchants.
The timber is treated for wood knots and then painted in Farrow & Ball primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint of your choice.
We use traditional carpentry methods from start to finish taking pride on delivering high quality British crafted garden products.
How are your bird tables painted?
All of our bespoke garden products are individually hand-painted using the traditional wooden paintbrush. This begins by undercoating each product using exterior primer undercoat.
Once dried, this is then followed by a minimum of three coats of Farrow & Ball Exterior eggshell paint in the selected range of colours.
Do you sell unpainted bird tables?
At the moment we only sell fully painted bespoke bird tables.
Do bird tables require maintenance?
Bird tables will require maintenance from time to time, for more details please Click Here to access the bird table aftercare guide.
What are bird tables?
A bird table is a small to medium sized platform or table that is often situated in a garden allowing food to be placed on it to feed wild birds.
Do I need to assemble the bird table?
All of our bird tables are hand delivered fully assembled allowing you to use your bird table straight away.
If your order is delivered via courier, the wooden finial will be placed into a small box to prevent being damaged. The finial will have a double ended screw to allow you to twist the finial by hand into place once the bird table is positioned.
Do you deliver all year round?
We hand deliver our Bird tables all year round except during January and times of extreme weather conditions.
Can I have a mouse on my bird table?
All of our bird tables have our signature mouse added onto each bird table roof!
Do you router the bird table posts?
Yes! All of our bird table posts are individually hand routered by our in house carpenters.
Do you have a bird table gallery?
Our Gallery page can be found by Clicking Here.
Bird box / Bird house Questions
Is there a bird box / bird house aftercare guide?
Yes, there is! Our Bird Box / Bird House aftercare guide can be viewed by Clicking Here.
What are the lead times on bird boxes / bird houses?
For our current lead times, please Click Here.
What bird box / bird house designs do you offer?
Our current range of bird boxes / bird houses can be viewed by Clicking Here.
What size bird box / bird houses do you sell?
Our bird box / bird house sizes can be viewed via our Bird Box product page. Click on the bird box / bird house to view the size dimensions.
How are the bird boxes / bird houses painted?
All of our bird boxes / bird houses are hand painted using Farrow & Ball paint. More Information
Do you sell unpainted bird boxes / bird houses?
Yes we do. Our Burley bird boxes / bird houses are available unpainted. Allowing you to paint in a colour of your choice.
Do bird boxes / bird houses require maintenance?
Bird boxes will require maintenance from time to time, for more details please Click Here to access the bird box / bird house aftercare guide.
What are bird boxes / bird houses?
A bird box or bird house, also known as a nestbox, is a man-made enclosure provided for small birds to nest in.
The Robinson Garden bird boxes are specifically designed for small birds.
Do I need to assemble the bird boxes / bird houses?
All of our bird boxes / bird houses are delivered fully assembled and are ready to use.
*Note that the Burley bird boxes will require to be painted before they can be used for external use.
Do you deliver all year round?
Yes! Our bird boxes are delivered all year round.
What birds are suitable for bird boxes / bird houses?
Our bespoke bird boxes are suitable for a wide range of small birds.
Where should I position a bird box / bird house?
Our bespoke bird boxes should be positioned correctly to ensure that small birds nest during the season.
How do I hang up a bird box / bird house?
Each bird box has a small hole located on the back of the bird box at the top. The bird box can then be easily hooked on via a screw or nail. Ensure that the bird box is stable and located in a safe place for the garden birds to use.
Are the bird boxes / bird houses re-useable after the season?
Yes they are! Simply clean out the Bird box at the end of the nesting season.
- Unhook the bird box from where it is fixed onto.
- At the back of the bird box at the bottom there is a thin piece of wood covering a large hole at the back, lift this piece of wood up.
- Once you have access to inside the bird box clean out the old nest ensuring you are wearing gloves.
- When the bird box is clean inside, hang the bird box back up ensuring it is correctly positioned.
Do the bird boxes / bird houses come with a mouse?
The bird box / bird house product page offers you the choice to have a wooden mouse or not depending on your own preference.
Do you have a bird box / bird house gallery?
Our Gallery page can be found by Clicking Here
Dovecote Questions
Do you have a Dovecote aftercare guide?
Yes, there is! Our Dovecote aftercare guide can be viewed by Clicking Here.
What is the finial choice on Dovecotes?
We offer three finial choices on our bespoke Dovecotes which are the ball, acorn or unique.
What is a unique finial?
As well as offering the traditional Ball or Acorn final we also offer the choice of a unique finial.
Each unique finial is uniquely designed and handcrafted by our in-house carpenters using our top of the range lathes. No unique finial is exactly the same so if you choose a unique finial, our carpenters will choose a design based on their own design flare at the time.
What are the lead times on Dovecotes?
For our current lead times, please Click Here.
What wood are your bespoke Dovecotes made from?
Our bespoke Bird tables are handcrafted using a range of softwood and hardwood.
We ensure that all of our wood is treated for wood knots, undercoated in Farrow & Ball exterior primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint. More Information
All of our timber is FSC Certified and handpicked by our carpenters from our local timber merchants.
For more information on wood / timber that we use, please Click Here.
What Dovecote designs do you offer?
Our current range of Dovecotes can be viewed by Clicking Here.
What Dovecote sizes do you sell?
Our Dovecote sizes can be viewed via our Dovecote product page.
Click on the Dovecote to view the size dimensions.
Do you offer other sizes to what is shown on the website?
At the current time, we only offer the designs shown on our website.
How are your Dovecotes made?
All of our Dovecotes are uniquely handmade by our in house carpenters in our Lincolnshire workshop.
Each of our bespoke products are crafted using handpicked sustainable sourced FSC certified timber from our local timber merchants.
The timber is treated for wood knots and then painted in exterior primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint of your choice.
We use traditional carpentry methods from start to finish taking pride on delivering high quality British crafted garden products.
How are the Dovecotes painted?
All of our bespoke garden products are individually hand-painted using the traditional wooden paintbrush. This begins by undercoating each product using exterior primer undercoat.
Once dried, this is then followed by a minimum of three coats of Farrow & Ball Exterior eggshell paint in the selected range of colours.
Do you sell unpainted Dovecotes?
At the moment we only sell fully painted bespoke Dovecotes.
Do Dovecotes require maintenance?
Dovecotes will require maintenance from time to time, for more details please Click Here to access the Dovecote aftercare guide.
What are Dovecotes?
A dovecote is a structure designed to house doves, pigeons, and other small birds dependent on your own preference.
These structures provide a safe environment for pigeons to nest in, as well as creating a clear home base for the birds, this encourages them to settle and make a dovecote their ideal home.
For more information please view our blog article by Clicking Here.
Do I need to assemble the Dovecote when it is delivered?
Our Dovecotes will arrive in two pieces when delivered, the post and the main Dovecote structure.
Due to Insurances purposes we are unable to provide an installation / assembly service.
Please ensure you follow the Dovecote guide when installing.
Do free-standing Dovecotes require a base?
A flat and stable base will be required for the Free-standing Dovecote to sit on.
Do you deliver all year round?
We hand deliver our Dovecotes all year round except during January and times of extreme weather conditions.
What is the lead crown on the Dovecote?
We add a hand dressed lead crown to all of our Dovecotes. A lead crown is a covering of lead that is applied between the roof and the finial of the Dovecote preventing water getting into the roof.
Once applied, we then coat the lead in Patination oil. We do this because when newly fitted Lead is exposed to moisture, it builds up a natural patina in the form of a soluble white lead carbonate. Future exposure to rain will wash the carbonate onto adjacent materials causing unsightly staining or discoloration.
Patination Oil is white spirit based surface treatment that prevents white carbonate from forming on the surface of newly fitted Lead and reduces the risk of staining to adjacent materials.
How do you house doves in a Dovecote?
For more information on how to house Doves, please Click Here to view our article.
Can I buy a Dovecote for display purposes?
For more information purchasing a Dovecote for display purposes, please Click Here to view our article.
Where should I position my Dovecote?
For more information on where to position your Dovecote, please Click Here to view our article.
What is the history of Dovecotes?
For more information on the History of Dovecotes, please Click Here to view our article.
Do I need to secure down a free standing Dovecote?
Our Free standing Dovecotes have been specifically designed so that the supporting legs are equally proportional to the height of the Dovecote which prevents the Dovecote falling over during every day British weather.
As the British weather is very unpredictable, during times of extreme weather or areas that we very windy you could secure down your Dovecote if you wish.
How many doves can you house in a Dovecote?
Our current Dovecote range are suitable to house 6 pairs of Doves.
Do you have a Dovecote Gallery?
Our Gallery page can be found by Clicking Here.
Wooden Obelisk Questions
Do you have a Wooden Obelisk Aftercare guide?
Yes, there is! Our Wooden Obelisk aftercare guide can be viewed by Clicking Here.
What is the finial choice on wooden obelisks?
We offer three finial choices on our bespoke bird tables which are the ball, acorn or unique.
What is a unique finial?
As well as offering the traditional Ball or Acorn final we also offer the choice of a unique finial.
Each unique finial is uniquely designed and handcrafted by our in-house carpenters using our top of the range lathes. No unique finial is exactly the same so if you choose a unique finial, our carpenters will choose a design based on their own design flare at the time.
Are wooden obelisks secured into the ground?
Due to the weight of the timber used to handcraft each of our bespoke wooden obelisks, securing down the wooden obelisks is not necessary.
What are the lead times on Wooden obelisks?
For our current lead times, please Click Here.
What wood are the bespoke wooden obelisks made from?
Our bespoke Wooden Obelisks are handcrafted using a range of softwood and hardwood.
We ensure that all of our wood is treated for wood knots, undercoated in Farrow & Ball exterior primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint. More Information
All of our timber is FSC Certified and hand picked by our carpenters from our local timber merchants.
For more information on wood / timber that we use, please Click Here.
What designs do you offer?
Our current range of Wooden Obelisks can be viewed by Clicking Here.
What sizes do you sell?
Our standard Wooden Obelisk sizes range from 5ft to 7ft. For other sizes please contact us via our contact form.
Do you offer other sizes to what is shown on the website?
For made to order sizes please contact us via the contact form.
What size wooden obelisk would you recommend?
The size of the wooden obelisk depends on the climbing plant and the height you would like your climbing plants to grow.
For centrepiece displays we would recommend a larger obelisk to allow the climbing plant to take full advantage of the obelisk height.
How are wooden obelisks made?
All of our Wooden Obelisks are uniquely handmade by our in house carpenters in our Lincolnshire workshop.
Each of our bespoke products are crafted using handpicked sustainable sourced FSC certified timber from our local timber merchants. The timber is treated for wood knots and then painted in Farrow & Ball primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint of your choice.
We use traditional carpentry methods from start to finish taking pride on delivering high quality British crafted garden products.
Click Here for more information.
How are wooden obelisks painted?
All of our bespoke garden products are individually hand-painted using the traditional wooden paintbrush. This begins by undercoating each product using exterior primer undercoat.
Once dried, this is then followed by a minimum of three coats of Farrow & Ball Exterior eggshell paint in the selected range of colours.
Do you sell unpainted wooden obelisks?
At the moment we only sell fully painted bespoke Wooden Obelisks.
Do wooden obelisks require maintenance?
Wooden Obelisks will require maintenance from time to time, for more details please Click Here to access the Wooden Obelisk aftercare guide.
What plants can climb wooden obelisks?
Click Here to view our popular blog article on suitable climbing plants for your wooden obelisk.
What are wooden obelisks?
Wooden obelisks are a unique pyramid style wooden structure to allow climbing plants to climb up to allow the plant to take full advantage of the obelisks height.
Do I need to assemble the wooden obelisks?
All of our wooden obelisks are hand delivered fully assembled allowing you to use your wooden obelisk straight away.
If your order is delivered via courier, the wooden finial will be placed into a small box to prevent being damaged. The finial will have a double ended screw to allow you to twist the finial by hand into place once the wooden obelisk is positioned.
Do you offer discount if I purchase more than one wooden obelisk?
If you would like to purchase a large quantity of Wooden Obelisks please contact us via our contact form.
Do you deliver all year round?
We hand deliver our Wooden Obelisks all year round except during January and times of extreme weather conditions.
Do you have a wooden obelisk gallery?
Our Gallery page can be found by Clicking Here.
Seated Arbour Questions
Is there a seated arbour aftercare guide?
Yes, there is! Our Seated Arbour aftercare guide can be viewed by Clicking Here.
What are the lead times on seated arbours?
For our current lead times, please Click Here.
What wood are your bespoke Seated Arbours made from?
Our bespoke Seated Arbours are handcrafted using a range of softwood and hardwood.
We ensure that all of our wood is treated for wood knots, undercoated in Farrow & Ball exterior primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint. More information
All of our timber is FSC Certified and handpicked by our carpenters from our local timber merchants.
For more information on wood / timber that we use, please Click Here.
What slate do you use on your Seated Arbours?
We use reclaimed Welsh slate on ALL of our bespoke slated products. More Information
What designs do you offer?
Our current range of Seated Arbours can be viewed by Clicking Here.
What sizes do you offer?
Our Seated Arbour sizes can be viewed via our Seated Arbour product page. Click on the Seated Arbour to view the size dimensions.
Where should I position my seated arbour?
Information coming soon.
How are the Seated Arbours made?
All of our Seated Arbours are uniquely handmade by our in house carpenters in our Lincolnshire workshop.
Each of our bespoke products are crafted using handpicked sustainable sourced FSC certified timber from our local timber merchants. The timber is treated for wood knots and then painted in Farrow & Ball primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint of your choice.
We use traditional carpentry methods from start to finish taking pride on delivering high quality British crafted garden products.
How are the Seated arbours painted?
All of our bespoke garden products are individually hand-painted using the traditional wooden paintbrush. This begins by undercoating each product using Farrow & Ball primer in the relevant undercoat tone.
Once dried, this is then followed by a minimum of three coats of Farrow & Ball Exterior eggshell paint in the selected range of colours. We use genuine Farrow & Ball exterior eggshell paint on all of our bespoke garden products.
Do you sell unpainted Seated arbours?
At the moment we only sell fully painted bespoke Seated Arbours.
Do you offer other Farrow & Ball colours other than the choice shown on the product page? We have chosen a selected number of colours from the Farrow & Ball colour range. These selected colours can be found on each product page.
If you would like to choose a colour that isn’t listed, please contact us to see if we can paint in this colour for you. (charges apply)
Do Seated arbours require maintenance?
Seated Arbours will require maintenance from time to time, for more details please Click Here to access the Seated Arbour aftercare guide.
What plants can climb up the Seated arbour trellis?
View our blog article by Clicking Here.
What are Seated arbours?
A seated arbour is an elaborate sheltered seat for your garden often designed to seat two people.
Most seated arbour designs have a roof above the seat and are often designed with trellis either side to allow light and climbing plants to take advantage of the arbours height.
Click Here to view the Robinson Garden Seated Arbour range.
How many people can sit on a seated arbour?
Our Seated Arbours are suitable for two people to sit on.
Do I need to protect the Seated arbour during adverse weather conditions?
Please read the Seated Arbour aftercare guide for more information.
Do I need to move the Seated arbour into place when it is delivered?
All of our Seated Arbours are delivered fully assembled and moved into place by our in house carpenters so that they are ready to use. Please ensure that there is sufficient access for our Carpenters to move into place.
If suitable access is not provided, a kerbside delivery will be made.
Do the Seated arbours arrive fully assembled?
All of our Seated Arbours are delivered fully assembled by our in house carpenters and are ready to use. Our carpenters will deliver the seated arbour in two parts, the main seated abour structure and the roof.
Once in its final place, the two prices are then connected and ready to use. It is essential that you please ensure that there is sufficient access for our Carpenters to move into place. Ensuring essential access will require checking the size dimensions of the seated arbour which is shown on the seated arbour product page.
If there isnt sufficient access, a kerbside delivery will be made along with instructions on how to assemble.
Do you deliver all year round?
We hand deliver our Seated Arbours between the months of March to October. Please note orders placed during September to February will be delivered from March onwards.
Can I place a seated arbour on gravel or grass?
For Seated arbours we wouldn’t advise placing it on gravel or grass. Seated arbours ideally require being placed on a flat and well drained surface such as paving slabs.
Do I need a base for the Seated arbour?
For Seated arbours it is not essential but we highly advise that it is placed on a well-drained flat surface such as paving slabs.
This will also prevent the seated arbour sitting in water during the wet weather.
Do you have a Seated arbour gallery?
Our Gallery page can be found by Clicking Here
Dog Kennel Questions
Is there an aftercare guide for Dog Kennels?
Yes, there is! Our Dog Kennel aftercare guide can be viewed by Clicking Here.
Are the dog kennels suitable for cats?
We have a new Cat / Dog Kennel coming soon, please check back soon for more details.
What size dog are the dog kennels suitable for?
The Edwardian Dog Kennel is suitable for Medium sized dogs such a cocker spaniels, cockerpoos, bull dogs and Labrador Retrievers.
Do you offer other roof options such as a wooden roof?
If you would like a different style roof option, please contact us via our contact form.
What are the lead times on Dog Kennels?
For our current lead times, please Click Here.
What wood are the bespoke Dog Kennels made from?
Our bespoke Dog Kennels are handcrafted using a range of softwood and hardwood.
We ensure that all of our wood is treated for wood knots, undercoated in Farrow & Ball exterior primer undercoat followed by a minimum of three coats of Farrow & Ball exterior eggshell paint. More information
All of our timber is FSC Certified and hand picked by our carpenters from our local timber merchants.
For more information on wood / timber that we use, please Click Here.
What slate do you use on your Dog Kennels?
We use reclaimed Welsh slate on ALL of our bespoke slated products.
What dog kennel designs and sizes do you offer?
Our current range of Dog Kennels can be viewed by Clicking Here.
What are the size dimensions?
Our Dog Kennel sizes can be viewed via our Dog Kennel product page. Click on the Dog Kennel to view the size dimensions.
How are the bespoke Dog Kennels painted?
All of our bespoke garden products are individually hand-painted using the traditional wooden paintbrush. This begins by undercoating each product using exterior primer undercoat.
Once dried, this is then followed by a minimum of three coats of Farrow & Ball Exterior eggshell paint in the selected range of colours.
Do you sell unpainted Dog Kennels?
At the moment we only sell fully painted bespoke Dog Kennels.
Do you offer other Farrow & Ball colours to the ones shown on the product page?
We have chosen a selected number of colours from the Farrow & Ball colour range. These selected colours can be found on each product page.
If you would like to choose a colour that isn’t listed, please contact us to see if we can paint in this colour for you. (charges apply)
Do Dog Kennels require maintenance?
Dog Kennels will require maintenance from time to time, for more details please Click Here to access the Dog Kennel aftercare guide.
What are Dog Kennels?
A dog kennel, doghouse, dog house or dog shed is a house commonly built in the shape of a house traditionally made from wood.
The shelter / structure is intended for a dog to provide a safe place for dogs when they are outdoors.
Do I need to move the Dog Kennel into place when it is delivered?
All of our Dog Kennels are delivered fully assembled and moved into place by our in house carpenters so that they are ready to use.
Please ensure that there is sufficient access for our Carpenters to move into place.
Do I need to assemble the bespoke Dog Kennel?
All of our Dog Kennels are hand delivered fully assembled allowing you to use the Dog Kennel straight away.
Do you deliver all year round?
We hand deliver our Dog Kennels all year round except during January and times of extreme weather conditions.
Do I need a base for the dog kennel?
For Dog Kennels it is not essential but we highly advise that it is placed on a well-drained flat surface such as paving slabs.
This will also prevent the Dog Kennel sitting in water during the wet weather.
Are the Dog Kennels elevated off the ground?
The main housing compartment of the Dog Kennel is raised slightly off the ground.
Do you have a Dog Kennel gallery?
Our Gallery page can be found by Clicking Here
Slate
Do you use real slate?
We use reclaimed Welsh slate on ALL of our bespoke slated products. More Information
Are there different colour slate available?
Welsh slate came come in a wide range of colours but they are mostly found to be either a dark grey or purple colour, please see our gallery pages to see the difference.
If you would like your bespoke garden product in a particular slate colour, please let us know via the contact form and we will try our best to accommodate your request.
Where do you source your slate?
All of our reclaimed Welsh slate is sourced from a small selection of highly trusted local suppliers.
Our carpenters carefully check each slate by hand to ensure all of our bespoke garden products are crafted using the highest quality reclaimed Welsh slate.
How do I maintain slate?
By applying the slate / teak Oil it allows the slate to breathe while actively repelling water and dirt enhancing its natural beauty. Slate / teak oil can be purchased from all good hardware stores, garden centres or DIY shops.
Pour a small amount of the oil into a small tub, using an old paint brush, lightly coat the roof in the oil. More Information
How long does slate last?
Providing that slate is maintained, slate can last for generations.
The reclaimed Welsh slate that we use has sometimes been on house roofs for hundreds of years and still live up to its high-quality nature when used on our bespoke garden products! More Information
Farrow & Ball Paint
Why do you use Farrow & Ball paint?
Having worked with premium paint for numerous years we have been continuously impressed with the high quality paint that Farrow & Ball produce. The choice of colours complement our bespoke garden products, creating the perfect addition to your garden.
Farrow & Ball’s water based paints are low odour, eco-friendly and safe for you, your family and pets to use. Farrow & Ball’s strong commitment to the environment complements our environmental goals including fully recyclable paint tins. Being as kind as possible to the environment is at the heart of both Farrow & Ball and Robinson Garden.
Which colours do you use?
We have chosen a selected number of colours from the Farrow & Ball colour range. These selected colours can be found on each product page. If you would like to choose a colour that isn’t listed, please contact us to see if we can paint in this colour for you. (charges apply)
The colour that I want isn’t listed, can you paint in that colour?
We have chosen a selected number of colours from the Farrow & Ball colour range. These selected colours can be found on each product page.
If you would like to choose a colour that isn’t listed, please contact us to see if we can paint in this colour for you. (charges apply)
Do you colour match or do you use genuine Farrow & Ball paint?
We ONLY use GENUINE Farrow & Ball paint!
How many coats of paint do you put on your products?
We put a minimum of three coats on all of our bespoke products.
Where can I buy Farrow & Ball paint?
To find your local Farrow & Ball Stockist, please Click Here.
What type of Farrow & Ball paint do you use?
We use Farrow & Ball exterior eggshell paint.
“Exterior Eggshell is a durable silk sheen finish ideal for exterior softwood and hardwood window frames, cladding and garden furniture, as well as on railings, gates, guttering and other metal surfaces, and comes in all 132 of our colours.” – Farrow & Ball
For more information Click Here.
Is Farrow & Ball pet / child safe?
Farrow & Ball manufacture water based paints that are low odour, eco-friendly and safe for you, your family and pets to use.
How do you paint your products?
All of our products are carefully hand painted using Farrow & Ball exterior eggshell paint. More Information
How can I clean painted garden products?
When cleaning any of our bespoke garden products ensure that you do not hose or jet wash as this may cause the paint to flake and then fall off use.
Wipe gently with a soft damp cloth or sponge. More Information
Wood / Timber
Which wood do you use?
We use a wide range a natural timber from softwood to hardwood including, pine, oak, Canadian Western Red Cedar, Mahogany, Beech and much more depending on our client’s requirements.
All of our Timber is sustainable sourced and FSC certified. For more information, Click Here.
Do you use Accoya wood?
We ONLY use natural timber and we don’t use Accoya timber. Accoya timber undergoes an extensive modification from a natural resource to a human-modified resource by modifying the chemicals in the natural wood. The process involves changing the free hydroxyls within the wood into acetyl groups.
This is done by reacting the wood with acetic anhydride, which comes from acetic acid. When the free hydroxyl group is transformed to an acetyl group, the ability of the wood to absorb water is greatly reduced.
Although this may seem advantageous, this un-natural process also limits the use of water-based paint being used on Accoya wood and instead requiring additional oil based products and paints that are unnecessary and not friendly for the environment.
Is the timber sustainably sourced?
Absolutely! It is part of our core values to ensure that all of our materials are sourced sustainably to ensure that we protect the environment for future generations and wildlife to enjoy.
To ensure all our wood is sustainably sourced, we only purchase Forest Stewardship Council (FSC) Certified timber. More Information
Where do you source your timber?
We source our timber for a selected range of local timber merchants who only sell FSC approved timber which is sustainably sourced.
Our carpenter’s hand pick all of our wood ensuring the highest quality timber is used for all of our bespoke garden products.
Do you treat the timber for wood knots?
After we hand pick our timber from the timber merchants we thoroughly treat all of our wood for wood knots.
Security
Is it safe to shop on RobinsonGarden.co.uk?
Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our website encrypts the transmission of all personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol that uses 128-bit encryption technology.
During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it allowing you to shop with complete peace of mind.
Do you store my payment details when I place my order?
No. We never see your payment details when you make payment via our website.
Stockist / Wholesale / Trade Discount
Can I become a stockist?
For all stockist enquiries please contact us via our contact form.
Do you offer wholesale discount?
At the current time we don’t not offer any wholesale discount.
Do you offer discount on large orders?
At the current time we don’t not offer any discount on large orders.
Do you have seasonal sales on your products?
From time to time we do offer a sale on a selection of Robinson Garden bespoke products, please join our e-newsletter to be kept up to date on our latest offers.
Legal
Where can I view the terms and conditions?
Our terms and conditions can be found by Clicking Here
Where can I read the cookies policy?
Our cookies policy can be found by Clicking Here
Where can I read the Privacy policy?
Our privacy policy can be found by Clicking Here
Where can I read the Return and Refund policy?
Our return and refund policy can be found by Clicking Here
Where can I read the website disclaimer?
Our website disclaimer can be found by Clicking Here