FAQs
About Robinson Garden
There are several ways to browse Robinson Garden. You may explore our homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as birds tables or wooden obelisks.
If you are looking for a specific item, you may use our search box in order to find products by name, colour or category.
When you have made your selection, choose your options and then click on “add to basket”. Once you are ready to complete your purchase, visit your shopping cart at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us via our contact form.
Depending on availability and shipping address, purchases may be made either directly through RobinsonGarden.co.uk or through the assistance of our dedicated team. You can contact us via our contact form.
Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order as a guest.
If you wish to purchase additional products from Robinson Garden in the future, you may want to consider setting up a free account. If you choose to do so, our site will maintain on file your billing and shipping information. Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your order (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable. After providing your delivery information, the delivery options and costs will automatically update and will display the relevant delivery options for your delivery destination. If you have a valid promotional code, you may enter it in the “Coupon Code” field. Be sure to click on the “Apply Coupon” button in order to have your savings calculated and applied to your order.
After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, you will need to agree to the Terms & Conditions and then click on the “Place order” button. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.
If you don’t receive this confirmation email, please check your junk folder in your emails. Should you encounter any difficulties during the checkout process, please feel free to contact us via the contact form.
If you wish to cancel or modify your order, please contact us via our contact form as soon as possible. We will make every effort to accommodate your request.
However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
Please note that orders cancelled after two working days after the order is placed and over the value of £200 will incur a flat £50 cancellation fee. All details can be found in our terms and conditions and Return and refund policy which you are bound by when you agree to place an order.
If you have received your order and need to return it please refer to our return & refund policy for more details.
Please make sure that the address you are entering in the “Billing” field is the address that is registered with your bank and the address where you receive your bank statements. If the system still doesn’t accept your order, please contact your bank and then contact us via our contact form and we will be glad to assist you.
Placing an Order via email...
Absolutely! If you would like to order via email please use our contact form with your order details and we will process your order via email.
Placing an Order over the phone...
We don’t currently take orders over the phone. However, we can accept orders via email. Please use our contact form.
Robinson Garden is an online only based business and we don’t have a physical showroom for you to view our products.
However please visit our gallery page to view our range of products.
Shipping & Delivery
We deliver to most parts of England and selected areas of Scotland and Wales. If we deliver to your area, this will show as an option on the checkout page.
Please be aware that from time to time we may be unable deliver to particular areas, if this is the case we will contact you before we confirm your order.
Unfortunately, we don’t currently make deliveries to Northern Ireland, Scottish highlands, Isle of Man, Cornwall, Pembroke, Cardigan, Camarthen or the Channel Islands via any of our delivery methods.
Our larger bespoke items are hand delivered by either our in-house carpenters or via a highly dedicated and trustworthy family run courier company that specialise in handling unique products.
Our smaller bespoke items are delivered via our trusted courier company across the World.
Delivery costs are based on the area of your delivery destination as well as the quantity of unique products purchased. For full delivery charges, this can be viewed on our checkout page when you type in your delivery details.
Yes as long as it’s to a destination we deliver to. You can enter the address of your choice when prompted at the checkout.
Yes, you can collect from our workshop if you wish. Select the option on the checkout page (Collect from Workshop). When your order has been handcrafted and is ready to collect, we will contact you to arrange a suitable time to collect.
We don’t currently ship our products overseas apart from our bespoke bird boxes. We are able to accept overseas orders providing the client is able to arrange a suitable courier to collect from our workshop and handle all the necessary documentation and paperwork.
Robinson Garden cannot be held responsible for any damage during transit or any import charges.
Yes. We ensure that all of our products will be delivered fully assembled and ready to use*. No complicated assembly instructions!
***Please note that we are no longer able to provide an assembly / installation service for our Dovecotes. A clear and easy how to guide will be provided when your order is placed. Ensure that you take care at all times when assembling / installing your Dovecote.
It is essential that sufficient access is provided for our carpenters to move the items into place. If there isn’t sufficient access, a kerbside delivery will take place.
*Excludes Dovecotes
Yes no problem! On the checkout page, there is an option for this. We will then notify you when your order is ready to be collected by your chosen courier.
Please note we cannot provide or produce any additional documentation apart from the delivery label. We cannot be held responsible for any damage by your chosen courier.
Lead Times
Our estimated lead times are displayed below.
Please note these are estimates and your order can arrive sooner or later than these estimates due to factors including the season or when we next have deliveries in your area.
As we don’t hold any stock, all of our products are made to order so this can take longer than off the shelf items that competitors may offer.
Our delivery schedules ensure we send out as many orders as we can in one delivery to help reduce our carbon footprint.
For our larger bespoke garden products we will try our best to give you roughly 1 weeks notice via email on when we plan to deliver.
Some orders can have shorter lead times if you collect from our workshop.
Please contact us via the contact form before placing your order and we will try our best to help you if your order is urgent.
During busy periods of the year, lead times may be longer than stated above and we cannot guarantee an exact delivery date or time.
If an item is showing as out of stock this means that we have put a temporary hold on future orders to allow us to catch up on outstanding orders. Please check back at a later time or drop us an email to ask when we will be allowing new orders and we can add you to our waiting list.
Bird Boxes
Our current lead times on our Bird boxes are approximately 2 – 14 days from when you place your order.
Bird Tables
Our current lead times on our Bird tables are approximately 8 weeks from when you place your order. Please note that that we don’t deliver during January due to the adverse weather conditions.
Wooden Obelisks
Our current lead times on our Wooden obelisks are approximately 8 weeks from when you place your order. Please note that that we don’t deliver during January due to the adverse weather conditions.
Dog Kennels
Our current lead times on our Dog Kennels are approximately 8 – 10 weeks from when you place your order. Please note that that we don’t deliver during January due to the adverse weather conditions.
Dovecotes
Our current lead times on our Dovecotes are approximately 8 – 12 weeks from when you place your order. Please note that that we don’t deliver during January due to the adverse weather conditions.
Payment
Robinson Garden accepts the following forms of payment for online purchases:
- Debit Card
- Credit Card
- Direct Bank Transfer
Please note that your billing address must match the address on your card statement.
If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, otherwise please contact us via our contact form.
At this time, we only accept one form of payment per order.
Robinson Garden is not currently VAT registered so you will not need to pay VAT on your order.
Stripe, similar to PayPal is a payment gateway tool that allows you to make payments for products and services that you purchase over the internet. Stripes advanced technology prevents the need to transfer confidential payment information to our servers creating a secure payment environment for your online transactions. For more information, visit Stripe.com
We NEVER store your payment information. When you enter your payment details via PayPal or Stripe, your payment details are NEVER sent to us enabling a safe and secure online shopping environment.
Yes. For orders over the value of £2,000 we offer the option for you to pay a deposit rather than paying the full amount when the order is placed.
Use the contact from via our contact page for more details.
Payment is required at the time of when the order is placed. If you have placed an order of £2,000 or more, we do offer the option for you to pay a deposit rather than paying the amount in full.
Slate
We use reclaimed Welsh slate on ALL of our bespoke slated products.
Welsh slate came come in a wide range of colours but they are mostly found to be either a dark grey or purple colour, please see our gallery pages to see the difference.
If you would like your bespoke garden product in a particular slate colour, please let us know via the contact form and we will try our best to accommodate your request.
All of our reclaimed Welsh slate is sourced from a small selection of highly trusted local suppliers.
Our carpenters carefully check each slate by hand to ensure all of our bespoke garden products are crafted using the highest quality reclaimed Welsh slate.
Applying the slate/teak Oil it allows the slate to breathe while actively repelling water and dirt enhancing its natural beauty. Slate/teak oil can be purchased from all good hardware stores, garden centres or DIY shops.
Pour a small amount of the oil into a small tub, using an old paintbrush, lightly coat the roof in the oil. More Information
Providing that slate is maintained, slate can last for generations.
The reclaimed Welsh slate that we use has sometimes been on house roofs for hundreds of years and still live up to its high-quality nature when used on our bespoke garden products!
Farrow & Ball Paint
Having worked with premium paint for numerous years we have been continuously impressed with the high-quality paint that Farrow & Ball produce. The choice of colours complements our bespoke garden products, creating the perfect addition to your garden.
Farrow & Ball’s water-based paints are low odour, eco-friendly and safe for you, your family and pets to use. Farrow & Ball’s strong commitment to the environment complements our environmental goals including fully recyclable paint tins. Being as kind as possible to the environment is at the heart of both Farrow & Ball and Robinson Garden.
We have chosen a selected number of colours from the Farrow & Ball colour range. These selected colours can be found on each product page. If you would like to choose a colour that isn’t listed, please contact us to see if we can paint in this colour for you. (charges apply)
We have chosen a selected number of colours from the Farrow & Ball colour range. These selected colours can be found on each product page.
If you would like to choose a colour that isn’t listed, please contact us to see if we can paint in this colour for you. (charges apply)
We ONLY use GENUINE Farrow & Ball or Little Greene Paint!
We put a minimum of three coats on all of our bespoke products.
To find your local Farrow & Ball Stockist, please Click Here.
We use Farrow & Ball exterior eggshell paint.
“Exterior Eggshell is a durable silk sheen finish ideal for exterior softwood and hardwood window frames, cladding and garden furniture, as well as on railings, gates, guttering and other metal surfaces, and comes in all 132 of our colours.” – Farrow & Ball
Farrow & Ball manufacture water-based paints that are low odour, eco-friendly and safe for you, your family and pets to use.
All of our products are carefully hand-painted using Farrow & Ball exterior eggshell paint.
When cleaning any of our bespoke garden products ensure that you do not hose or jet wash as this may cause the paint to flake and then fall off use.
Wipe gently with a soft damp cloth or sponge. More Information
Wood/Timber
We use a wide range of natural timber from softwood to hardwood including, pine, oak, Canadian Western Red Cedar, Mahogany, Beech and much more depending on our client’s requirements.
All of our timber is sustainably sourced and FSC certified.
We ONLY use natural timber and we don’t use Accoya timber. Accoya timber undergoes an extensive modification from a natural resource to a human-modified resource by modifying the chemicals in the natural wood. The process involves changing the free hydroxyls within the wood into acetyl groups.
This is done by reacting the wood with acetic anhydride, which comes from acetic acid. When the free hydroxyl group is transformed into an acetyl group, the ability of the wood to absorb water is greatly reduced.
Although this may seem advantageous, this unnatural process also limits the use of water-based paint being used on Accoya wood and instead requires additional oil-based products and paints that are unnecessary and not friendly for the environment.
Absolutely! It is part of our core values to ensure that all of our materials are sourced sustainably to ensure that we protect the environment for future generations and wildlife to enjoy.
To ensure all our wood is sustainably sourced, we only purchase Forest Stewardship Council (FSC) Certified timber.
We source our timber for a selected range of local timber merchants who only sell FSC approved timber that is sustainably sourced.
Our carpenters hand-pick all of our wood ensuring the highest quality timber is used for all of our bespoke garden products.
After we hand pick our timber from the timber merchants we thoroughly treat all of our wood for wood knots.
Security
Yes. We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our website encrypts the transmission of all personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol that uses 128-bit encryption technology.
During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it allowing you to shop with complete peace of mind.
No. We never see your payment details when you make payment via our website.
Wholesale/Trade Discount
At the current time, we don’t offer any wholesale discount.
At the current time, we don’t offer any discount on large orders.
Legal
Our terms and conditions can be found by Clicking Here
Our cookie policy can be found by Clicking Here
Our privacy policy can be found by Clicking Here
Our return and refund policy can be found by Clicking Here
Our website disclaimer can be found by Clicking Here
